Returns Policy

Returns Policy

We do everything possible to ensure your beloved collectibles arrive in the best condition possible, however, shipping, handling and even manufacturing oddities can be difficult to defend against. Therefore, we offer a 30-day return policy for all orders.

All return claims must be filed no later than 30 days from the date of delivery.

All returns are subject to inspection and verification by our returns department.

 

New Unopened, Unused or Unwanted Items

You may return any new unopened, unused or unwanted items within 30 days. The packaging must be in the same condition as when originally received. When choosing to return an item yourself, using a service of your choice, you are solely responsible for the cost charged by the chosen service. Dorksidetoys will not reimburse you for any costs or fees incurred. Dorksidetoys is not responsible for any lost or damaged packages returned by you, the customer.

Any opened items, items that are removed from their original packaging, items having visible indications that the packaging was opened or opened cases that are no longer factory sealed are not eligible for return.

 

Defective or Damaged Items

All Defect and Damage Claims must be filed within 7 days of delivery. Images indicating the issue must also accompany each claim.

Any defective item or item deemed to be damaged in transit may be exchanged for a replacement of the same item pending item availability. If the item is no longer available, we will issue a full refund for the purchase price of the item. Contact help@dorksidetoys.com to begin processing your claim.

IMPORTANT: Minor cosmetic paint issues and manufacturer packaging issues do not qualify as damaged or defective product. If you are a serious collector, please use our VIP or Collectors Grade Programs to ensure the best quality product for your order.

 

Domestic Return Shipping Fees

If the return is because of our error, or a damaged or defective product, we will cover any return shipping fees as long as you complete the return through a Pre-Authorized Return Label (RMA) provided by help@dorksidetoys.com.

If the return is for any other reason than stated above, Dorksidetoys is not responsible for any return shipping fees. You, the customer, are solely responsible for all shipping costs without reimbursement. Dorksidetoys is not responsible for any lost or damaged packages returned to us.

 

International Customers Return Shipping Fees

If the return is because of our error, or a damaged or defective product, we will issue a refund based on what it would reasonably cost to ship the item back to us using the most efficient service available. You, the customer, are responsible for the return shipment of the package and paying for the actual shipping fees.

If the return is for any other reason than stated above, Dorksidetoys is not responsible for any return shipping fees. You, the customer, are solely responsible for all shipping costs without reimbursement. Dorksidetoys is not responsible for any lost or damaged packages returned to us.

 

Refused and Undeliverable Shipments

If a shipment is returned to us as undeliverable due to an error on your part (such as incorrect address or not home), Customer Service will contact you to reship the package; any return and reshipping costs are due before the package is reshipped. Re-shipments for domestic customers may not be eligible for Flat Rate Shipping.

International customers will be responsible for any additional fees, duties, or taxes for refused or undelivered shipments. If customs dispose of your shipment for any reason, no refunds will be issued for product or shipping.

 

Refunds

We issue refunds on returns only after the product has been received and processed. Please allow for 1-2 Business days processing. Depending on your payment method, refunds are posted as indicated below:

Credit Cards: 3-5 business days to post.

PayPal: Most refunds post immediately, however, depending on your original PayPal funding source or the speed of your financial institution this could take up to 30 days.

Our Customer Service Team is standing by to assist you!

IMPORTANT: Any return without prior authorization from Dorksidetoys will be delayed and potentially ineligible for a refund.

For any additional questions or concerns, please contact us at help@dorksidetoys.com